Payouts that have one of the following statuses can be reissued via the Client Portal instead of having to be created and re-sent via batch file or API:

• Expired
• Failed to Send (See a full list of Latitude Statuses here)
• Failed to Process (See a full list of Latitude Statuses here)

*NOTE: Reissuing payouts is not available for payouts with a status of "pending", "submitted" or "completed"

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Reissue Payouts Notes

• Reissued Payouts will have all of the same details as the original payout​
• When a payout is reissued, the original will be "archived" to prevent any duplicate payouts​
• No actions can be taken on an archived payout

Reissue Payout Action

The "Reissue Payouts" action is available in the following areas of the portal:

1. "Payouts Recently Expired Tab" on the Dashboard:

2. Payouts listing page (available only for payouts with the below statuses):

• Expired
• Failed to Send (See a full list of Latitude Statuses here)
• Failed to Process (See a full list of Latitude Statuses here)

3. Payout detail page (available only for payouts with the below statuses):

• Expired
• Failed to Send (See a full list of Latitude Statuses here)
• Failed to Process (See a full list of Latitude Statuses here)

Reissue Payout Confirmation Modal

Reissued Payouts will have the same details as the original payout and a note can be added to provide context on why a payout is being reissued.

• Once the payout is successfully reissued, it will have a new reference ID and expiration date. The new payout will display on the payouts listing page with a status of "pending."

Reissued Payout

Reissued payouts will automatically be added to the payouts listing page with a status of "pending" and provide a link back to the payout from which it was reissued.

Archived Payout

When a payout is reissued, the original will be "archived" to prevent any duplicate payouts​ (no action can be taken on a payout with a status of "archived"):

Change History

A new entry is added to the change history page for an "archived" payout to show that a reissue occurred:

Payouts Archive

When a payout is reissued, the original will be "archived" to prevent any duplicate payouts and no actions can be taken on an archived payout​