Primary Personalization Options

Latitude leverages SendGrid for email communication which supports key branded customization options detailed below via a no code configuration. These settings are all stored in SendGrid and will be requested via form by our Implementations team during onboarding. The form will include additional information, sample images, and suggestions.

Component	Type	Location	Description
Logo	PNG, SVG, or WEBP	Header of email	Use high resolution horizontal orientated images for most readability.
Header Image	PNG or SVG	Below the logo
Subject Line	String (1-255)	Subject line of the email	Can include personalized information such as a reservation number
Recipient First Name	String	Anywhere	Display the recipients's first name
Recipient Last Name	String	Anywhere	Display the recipient's last name
Transfer Request Amount	Currency	Anywhere	Display the amount the recipient can expect to receive
Transfer Request Expiration Date	Date (MM/DD/YYYY)	Anywhere	Display the expiration date for the transfer request
Sender Support Phone	String	Anywhere	The customer support phone number as used in Latitude
Sender Support Email	String	Anywhere	The customer support email address as used in Latitude
Sender Information	String	Anywhere	The company name, address, city, state, and zip code of the sender company
Supplemental Information	String	Anywhere	Used for the outline of text input fields.

Email Components

The email elements are provided below to show a brief example of how some of the branding elements correspond to a given email. More examples and guidance are provided within the onboarding branding form.

Optional Branding Overrides

Component	Type	Location	Description
Font	Font	Everywhere	Support for: Arial, Arial Black, Comic Sans, Courier, Courier New, Georgia, Helvetica, Impact, Lucida Sans Unicode, Tahoma, Times, Times New Roman, Trebuchet MS, Verdana
Text Color	Text	Everywhere	The color of text within the email
Button Font	Button	Button	Font specific to the collect button
Button Font Color	Button	Button	Font color specific to the collect button
Button Color	Button	Button	Color of the button itself