Statuses

Batch File Statuses

INVALID: The Payout could not be created because the data provided was invalid. This status should always be accompanied by an error property with more details about why this status was assigned. Review required data and formatting for batch files here.

CREATED: The Payout was successfully created. This status should only be seen once, in the response from the Create Transfer Request API, after which it will immediately move into a PENDING status.

Payout Statuses

PENDING: The Payout is created and waiting to be completed by a consumer. The Payout will stay in this state until the consumer attempts to submit it, it expires, or it is manually canceled. If recipients are unable to locate the payout link that was sent to them, an email can be resent via the client portal.

FAILED_TO_PROCESS: This status indicates that the consumer attempted to complete the Payout but was unable to. A Payout in this status is considered "unrecoverable" and a new one must be created. For more information on why the Payout is in this status, please contact your client support representative.

EXPIRED: The Payout was not completed before defined expiration date. To help prevent payouts from expiring, payout emails can be manually resent via the client portal.

CANCELED: The Payout was canceled manually, either through the API, the Client Portal or by the Latitude Operations team. NOTE: If a payout is canceled and issued via check it will still show a status of "Canceled"

SUBMITTED: The consumer successfully submitted the Payout for payment. NOTE: This indicates that the Payout was submitted, but does not ensure it will be successfully paid out. In some scenarios, the downstream bank or provider will reject the payment for some reason. If this happens, your support representative will be able to help you determine next steps for the consumer.

FAILED_TO_SEND: This status indicates that the consumer submitted a Payout, but a failure was encountered after the submission. For more information on why the Payout is in this status, please contact your client support representative.

COMPLETED: The consumer successfully submitted the Payout, and the payment has been released. If recipients have any questions regarding the payout, a copy of the e-receipt can be downloaded through the client portal.